Please read these Terms and Conditions of Booking ('Booking Conditions') carefully before submitting your booking request, as they, along with our Website, Acceptable Use Policy, Privacy & Cookies Policy, and the documents referred to in them, will apply to (A) Your use of our website; (B) Our supply of products and services; and (C) Our contact with you.

 

Please note that these travel conditions regulate the relationship between you, our customer, and us, Found, for any bookings made through this website and the contractual relationship with us.

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YOUR PACKAGE HOLIDAY BOOKING IS WITH FOUND EXPEDITIONS LTD.

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1. Our details: Found Expeditions Ltd a company registered in the United Kingdom (company number 15848410) with its Registered Office and main trading address on 7 BELL YARD, LONDON, UNITED KINGDOM, WC2A 2JR

 

 

2. In this Contract, the following words and expressions shall bear the meaning hereinafter assigned to them:

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a. “The term "Booking/Reservation" refers to any part or all of the travel arrangements made on behalf of the Client with the Suppliers for transportation, lodging, sightseeing, and other related travel and trek services, except services of a supplementary nature.

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b. "The Company" refers to Found Expeditions Ltd and/or anybody acting on behalf of or for the Company, provided that such person has been duly authorized and is acting within the scope of his or her responsibilities.

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c. "The Client" refers to the individual who applies for the Company's services (directly or indirectly). The aforementioned includes, but is not limited to, a person who applies for his or another person's use or advantage, whether as a principal, agent, or subcontractor. In the Company's Application to conduct Business form, the Client shall include any other person acting on behalf of the Client or whom the Client represents.

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d. "The Conditions" refers to these terms and conditions as well as the terms and conditions of the principal, if applicable.

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e. "The Traveller/Trekker" refers to any person (whether or not that person is the Client) who uses or benefits from the Company's services. A prospective Traveller must be included in the Traveller.

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f. "Travel Agent/Tour Operator/Consultant" refers to any party other than the Company who has made or secured any travel bookings or arrangements for the Client.

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g. “The Services” shall mean any travel or other service facility, product, or matter incidental thereto of whatsoever nature arranged or to be arranged by the Company (whether directly or indirectly) to or for the “Client or the Traveller”. The aforesaid shall be used interchangeably and shall include, but not be limited to the providing of advice or information, the booking of reservations for accommodation, transport, or the like (whether by air, land, or otherwise) or any other service or facility provided by the Company for which the Company, in its sole and absolute discretion, deems necessary or ancillary to the services or facilities requested, or anything else associated with or related to travel.

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h. “The Principal/Supplier” shall mean the provider of accommodation, transport, and all other relevant services or products arranged by the Company, or any services ancillary thereto provided by the principal or any other party.

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3. Your holiday booking

 Please note that to book any of the activity tours (‘Tours’) described on our website (‘Site’) you must agree to be bound by these Booking Conditions. A booking will exist as soon as we issue our confirmation invoice. This booking is made on the terms of these booking conditions. When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions.

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4. Paying for Your Holiday 

When you make your booking you must pay a deposit of 30% of the Tour’s total price per person. The balance of the price of your travel arrangements must be paid at least 60 days before your departure date. If the deposit and/or balance is not paid in time, we shall cancel your travel arrangements. If the balance is not paid in time we shall retain your deposit.

 

Full payment is due at the time of Booking for trips starting 60 days or less from the date of Booking

 

Final acceptance of any participant is subject to receipt and review of all required forms, documents, and payment.

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5. If You Cancel Your Holiday

a. You, or any member of your party, may cancel your travel arrangements at any time. Written notification from the person who made the booking or your travel agent must be received at our offices. Since we incur costs in cancelling your travel arrangements, you will have to pay cancellation charges as follows (see also the exception below):

• If you notify us more than 60 days before departure, the cancellation charge is equal to your deposit only

• If you notify us more than 30 days before departure, the cancellation charge is equal to 50% of the holiday price

• If you notify us equal or less than 30 days before departure, the cancellation charge is equal to 100% of the holiday price

Note: If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges.

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b. You can cancel your booking without paying cancellation charges if the performance of your package, or the carriage of passengers to your destination, is significantly affected by unavoidable and extraordinary circumstances occurring at your destination. In such circumstances, we will arrange for your booking to be terminated and for you to receive a full refund. We will observe advice provided by the UK Foreign, Commonwealth and Development Office.

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6. If You Change Your Booking

If, after our confirmation invoice has been issued, you wish to change your travel arrangements in any way, for example your chosen departure date or accommodation, we will do our utmost to make these changes but it may not always be possible. Any request for changes to be made must be in writing from the person who made the booking or your travel agent. You will be asked to pay any further cost we incur in making this alteration. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible. Note: Certain travel arrangements may not be changeable after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that part of the arrangements.

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You can transfer your booking to another person, who satisfies all the conditions that apply to this booking, by giving us notice in writing as soon as possible and no later than 7 days before departure. Both you and the new traveller are responsible for paying all costs we incur in making the transfer.

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7. If We Cancel Your Booking

We reserve the right to cancel your booking. We will not cancel less than 60 days before your departure date, except for unavoidable and extraordinary circumstances, or failure by you to pay the final balance, or because the minimum number required for the package to go ahead hasn’t been reached. Unavoidable and extraordinary circumstances means a situation beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken. The minimum number required will be provided to you with the holiday description, along with the time limit for us to tell you if the package has to be cancelled.

 

If your holiday is cancelled you can either have a refund of all monies paid or accept an alternative holiday of comparable standard from us if we offer one (we will refund any price difference if the alternative is of a lower value).

 

In the event a refund is paid to you, we will provide a full refund of your travel insurance premiums if you paid them to us and can show that you are unable to transfer or reuse your policy.

 

This does not exclude you from claiming more if you are entitled to do so.

 

Flights should not be booked until written confirmation is provided. This ensures the tour meets the minimum group size requirements, particularly for solo travelers. Additionally, a Single Supplement may apply if a suitable travel companion for sharing cannot be arranged.

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8. If We Change Your Booking

a. Changes to the price

We can change your holiday price after you’ve booked, only in certain circumstances:

 

• Changes in the price of the carriage of passengers resulting from changes to the cost of fuel or other power sources, the level of taxes or fees imposed by third parties including tourist taxes, landing taxes or embarkation or disembarkation fees at ports and airports or exchange rates mean that the price of your travel arrangements may change after you have booked. However, there will be no change within 20 days of your departure.

 

• If your holiday cost has increased due to the above, we will contact you and ask you to make payment to us. If this results in an increase equivalent to more than 8% of the price of your travel arrangements, you will have the option of accepting a change to another holiday if we are able to offer one (we will refund any price difference if the alternative is of a lower value), or cancelling and receiving a full refund of all monies paid, except for any amendment charges. Should you decide to cancel: 1) you must do so within the time period shown on your final invoice 2) We will provide a refund of insurance premiums paid to us if you can show that you are unable to transfer or reuse your policy.

 

Should the price of your holiday go down due to the cost changes mentioned above, then any refund due will be paid to you. We will deduct from this refund our administrative expenses incurred. Please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.

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b. Changes other than the price

It is a term of your booking that we are able to make changes to any aspect of your booking. If the change is insignificant, we will ensure that you are notified about it. Examples of insignificant changes include alteration of your outward/return flights by less than 12 hours, changes to aircraft type, change of accommodation to another of the same or higher standard, changes of carriers.

 

If we are constrained by circumstances beyond our control to alter significantly any of the main characteristics of the travel services that make up your package you will have the rights set out below.

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• We will contact you and you will have the choice of accepting the change or having a refund of all monies paid. You can also accept an alternative holiday, where we offer one (we will refund any price difference if the alternative is of a lower value). We will tell you the procedure for making your choice. Please read any notification of changes carefully and respond promptly as if you do not respond to us within the timescale given your booking may be cancelled.

 

• If you choose to accept a refund we will provide a full refund of your travel insurance premiums if you paid them to us and can show that you are unable to transfer or reuse your policy.

 

The compensation that we offer does not exclude you from claiming more if you are entitled to do so.

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9. Authority on tour

Our trips are generally run by group leaders, local representatives, crews or skippers (Leaders). The decision of the Leader is final on all matters likely to affect the safety or well-being of any traveller or staff member participating in the trip. If you fail to comply with a decision made by a Leader, interfere with the well-being of the group or our ability to run a trip as planned, the Leader may direct you to leave the trip immediately, with no right of refund. You must at all times comply with the laws, customs, foreign exchange and drug regulations of all countries visited, and you also agree to travel in accordance with our guidelines. 

 

During our trips, you may be visiting local communities. We are committed to observing learning, and minimizing impact and disturbance while visiting these communities. You must follow the instructions of the Leader at all times, especially when interacting with children. 

 

During our trips, you may be in contact with local wildlife. Found is committed to respecting and protecting the environment and the wildlife in it. By participating in our trips, you accept our policy in relation to wildlife interaction, as described herein:

• No disturbance of the wildlife, including trying to gather attention, make noise, get too close, or take pictures with flash

• No physical interaction with the wildlife, including picking or cutting plants, and touching and feeding of animals.

• No use of fire within the wildlife area

• Harmful objects are prohibited within the area

• Follow the instructions of the tour guide 

• Avoid removal of local objects of biological interest within the area

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10. Our Liability to You

You must inform us without undue delay of any failure to perform or improper performance of the travel services included in this package. If any of the travel services included in your package are not performed in accordance with the contract, or are improperly performed, by us or the travel service suppliers, and this has affected the enjoyment of your travel arrangements, you may be entitled to an appropriate price reduction or compensation or both. We will not be liable where any failure to perform or improper performance of the travel services is due to: you or another member of your party; or a third party unconnected with the provision of the travel services in the package and is unforeseeable or unavoidable; or unavoidable and extraordinary circumstances, which means a situation beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken.

 

Our liability, except in cases involving death, injury or illness, shall be limited to a maximum of three times the cost of your travel arrangements. Our liability will also be limited in accordance with and/or in an identical manner to

 

a) The contractual terms of the companies that provide the travel services that make up your package. These terms are incorporated into this booking; and

 

b) Any relevant international convention, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, which limit the amount of and conditions under which compensation can be claimed for death, injury, delay to passengers and loss, damage and delay to luggage. We are to be regarded as having all benefit of any limitation of the extent of or the conditions under which compensation is to be paid under these or any conventions.

 

You can ask for copies of the travel service contractual terms, or the international conventions, from info@foundexpeditions.com. Under passenger rights law you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights.

 

Full details will be publicised at relevant airports and available from airlines. However, reimbursement in such cases will not automatically entitle you to a refund of your holiday cost from us. Your right to a refund and/or compensation from us is set out in these booking conditions. If any payments to you are due from us, any payment made to you by the airline or any other service provider will be deducted.

 

If it is impossible to ensure your return as scheduled due to unavoidable and extraordinary circumstances, we will bear the cost of necessary accommodation, if possible of equivalent category, for a maximum of three nights. The limit doesn’t apply to persons with reduced mobility and any person accompanying them, pregnant women and unaccompanied minors, or persons in need of specific medical assistance, provided that you notified us of these needs at least 48 hours before the start of your holiday.

 

NB this entire clause 8 does not apply to any separate contracts that you may enter into for excursions or activities whilst on holiday.

 

You agree and acknowledge that should emergency medical services become necessary, the expenses will be your sole responsibility and not that of Found, its owners, officers, agents, employees and associates. You accept full responsibility for determining your medical, physical or other qualifications or suitability for participating in the activity to be booked. You also certify that you are physically and mentally capable of participating in these activities.

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11. Other Conditions

a. We require all of our guests to make travel insurance. It will help you during your travel period. Your travel insurance must provide cover against personal accident, death, medical expenses and emergency repatriation with a recommended minimum coverage of GBP50,000 for each of the categories of cover. You must provide your travel insurance policy number and the insurance company's 24-hour emergency contact number on the first day of your trip; you will not be able to join the trip without these details.

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b. It is your responsibility to obtain information and to have in your possession all the required documentation and identification required for entry, departure and travel to each country or region you visit on your trip. You agree that you are responsible for the full amount of any loss or expense incurred by us that is a direct result of your failure to secure or be in possession of proper travel documentation.

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c. You accept that any assistance, recommendations or advice given by your group leader or local representative in arranging optional activities (including before or after a trip) does not render us liable for them in any way.

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d. The company won’t be liable for illegal activities and other serious concerns other than stated in our contract.

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e. All the requests relevant to the travel procedure must be in writing.

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12. Severability

In the event that any term or condition contained in these Booking Conditions is unenforceable or void by operation of law or as being against public policy or for any other reason then such term or condition shall be deemed to be severed from this contract or amended accordingly only to such extent necessary to allow all remaining terms and conditions to survive and continue as binding.

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13. Protecting your money

If you reside in the UK, we provide financial protection for our package holidays by way of a bond held by ABTA – The Travel Association, 30 Park Street, London, SE1 9EQ, www.abta.com. You agree to accept that in the event of our insolvency ABTA may arrange for the services you have bought to continue, or for a suitable alternative to be provided at the same cost as your original booking. You also agree to accept that in circumstances where the travel service supplier provides the services you have bought, you agree to pay any outstanding sum under your contract with us to that alternative travel service provider. However, you also agree that in some cases the services will not be provided, in which case you will be entitled to make a claim under ABTA’s Scheme of Protection (or your payment card issuer where applicable) for a refund of the monies you have paid.

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14. ABTA

We are a Member of ABTA, membership number Y6855. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. If you reside in the UK, we can also offer you ABTA’s scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. If we can’t resolve your complaint, go to www.abta.com to use ABTA’s simple procedure. Further information on the Code and ABTA’s assistance in resolving disputes can be found on www.abta.com.

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15. Complaints

If you have a complaint about any of the services included in your holiday, you must inform Hina Umer, 7 BELL YARD, LONDON, UNITED KINGDOM, WC2A 2JR, +44 7440 451244, info@ foundexpeditions.com without undue delay who will endeavour to put things right.

 

If it is not resolved locally, please follow this up as soon as possible after your return home, ideally within 28 days by writing to our Customer Services Department at info@foundexpeditions.com giving your booking reference and all other relevant information. Please keep your letter concise and to the point. If you fail to follow the requirement to report your complaint in resort we will have been deprived of the opportunity to investigate and rectify it and this may affect your rights under this booking. Please also see clause above on ABTA.

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16. Additional Assistance 

If you’re in difficulty whilst on holiday and ask us to help we will provide appropriate assistance, in particular by providing information on health services, local authorities and consular assistance; and helping you to find alternative arrangements and any necessary phone calls/emails. You must pay any costs we incur, if the difficulty is your fault.

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17. Passport, Visa and Immigration Requirements

Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements.

We also advise you to monitor the travel advice issued by the Foreign, Commonwealth & Development Office, before and during your trip, by visiting www.gov.uk/foreign-travel-advice.

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18. Excursions

For any excursion or other tour that you book, your contract will be with the operator of the excursion or tour and not with us. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator.

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19. Travel Agents

All monies you pay to the travel agent are held by him on our behalf at all times.

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20. Law and Jurisdiction

This booking is governed by English Law, and the jurisdiction of the English Courts. You may however choose the law and jurisdiction of Scotland or Northern Ireland if you live there and wish to do so.